Start with the premises and the reported activity
A commercial assessment needs more context than the address alone. Explain whether signs are in an occupied office, stockroom, exterior waste area or a space shared with another tenant.
Note recent sightings, repeated evidence and any treatment already in place. If you have a service log or photographs, these can help explain the history. Keep the account specific: where signs were found, when they appeared and which areas have been accessible.
Inspection around the way the business operates
Delivery doors, storage arrangements, utility openings and access to shared areas may influence an inspection. Explain normal opening routines and where staff have noticed movement. This helps our team understand how the space is used rather than assess it as an empty building.
Ask which areas the rodent inspection includes and what requires permission from a landlord or manager. A visit limited to your unit should identify any uncertainty about adjoining or common spaces.
Removal and entry-point repairs
Where rat or mouse activity is identified, the treatment plan should explain the proposed control measures, device locations and checking arrangements. The placement needs to account for staff, visitors, stored items and access to equipment.
Exclusion work can address identified openings within the authorized repair scope. Clarify whether a repair involves your unit, the building exterior or a shared component, and who approves it.
If another trade is needed for a door, roof or equipment repair, name that outstanding task in the plan. A recommendation is easier to act on when each person knows which part of the work they are responsible for.
Monitoring with an agreed purpose
Discuss how follow-up visits will assess the activity and the work already completed. A checking schedule should be clear about what is inspected, what is recorded and what triggers a change in the plan.
If recurring service is proposed, ask whether the charges cover monitoring, repairs or additional treatment. Confirm the interval and the procedure for reporting a sighting between scheduled visits. A recurring invoice should not leave the service scope unclear.
Access, scheduling and communication
Identify a site contact who can arrange entry, explain restricted areas and approve changes. Share any times when equipment cannot be moved or a room cannot be accessed.
If work is needed before opening or after closing, ask whether that scheduling is available and whether additional charges apply. Do not assume an appointment can be completed outside business hours until it has been confirmed.
For a leased property, clarify which repairs need landlord approval. Our team also needs to know how findings and estimates should be shared with the people making those decisions.
Useful records for your property manager
Confirm what documentation the service includes. Depending on the agreed arrangement, useful records may include findings, locations checked, work performed, recommendations and the next planned visit.
If your organization needs a particular reporting format, send it before booking so we can confirm whether we can meet that request. Standard service records should not be assumed to include an audit certification or a regulatory clearance.
Cleanup and other outstanding work
If waste or affected material is present, request a separate cleanup assessment. Identify the work area and whether handling stock or equipment is required. The estimate should distinguish cleanup from control, sealing and building restoration.
For premises with special operational requirements, explain them at the start. We will confirm the work we can undertake rather than treat every type of commercial property as the same service.
Commercial service questions
Can you quote for one tenant unit?
Describe the unit, signs and access available. A unit-specific scope may be possible, but shared routes can require building-level coordination. The estimate should explain its boundaries.
Can a visit be arranged around our opening hours?
Share the required time window when enquiring. Appointment availability, access and any scheduling charges must be confirmed before booking.
Does the service include proofing and cleanup?
Only where those items are included in the agreed scope. Ask for control, repairs and cleanup to be listed separately so you can compare the work proposed.
How is commercial rodent control priced?
The price depends on the premises, access, treatment area, checking arrangements and repairs. See the cost guide for the items to clarify in an estimate.
Discuss your premises
Coverage is restricted to the approved ZIP boundary. Send your property type, reported signs and access requirements to begin the enquiry.
Inspection appointments are paid. Warranty options, covered work and follow-up are agreed with us in writing.